Tru Skincare FAQs

We’ve created a quick list of FAQs to hopefully provide the info you need, now—if you aren’t able to find an answer, please reach out! We’d love to hear from you.

Our Brand & Products

Our recommendation is that you discuss any changes in your skin care regimen with your medical professional, as this will be a decision that you make together.

It may be helpful to relay that our products are all-natural and crafted without toxins or questionable ingredients.

Thank you for inquiring about this, we also think these are incredibly important matters: The answer to both is yes! All Skin by Tru products are vegan and free of animal-derived products as well as any animal testing.

All products are also fragrance-free.

Our products are all-natural and contain no chemicals. In addition, all products are fragrance-free and vegan.

All of Skin by Tru products are scented solely by the natural ingredients we put into them. Even though they smell amazing, they’re fragrance-free and we do not use any artificial fragrance of any kind.

While our products are formulated to be comfortable for sensitive skin, we respectfully suggest that you discuss with your dermatologist or medical professional.

It may be helpful to relay that our Skin by Tru products are all-natural and crafted without toxins or questionable ingredients. You can learn more here

Yes, all Skin by Tru products are non-comedogenic. In addition, we formulate all products without any questionable ingredients or production practices. You can learn more here

Of course! Skin by Tru products are designed for all genders, and many men on our team use the line daily with great results. Our formulas are also safe for all skin types – from sensitive to oily or dry. And of course, our entire collection is also suitable for adults of any age.

We’re happy you asked! All Alpyn products are formulated without Phenoxyethanol, Parabens, Formaldehyde Donors, MEA/DEA/TEA, Palm Ingredients, Sulfates, Synthetic Dyes, Colors and Fragrance, Phthalates, Petrochemicals, PEG’s/ PPG’s, Metallic Aluminum, Triclosan, Talc, Mineral Oil or Petrolatum.

In addition, our products are fragrance-free, gluten-free and vegan. Learn more about our commitment to Clean Beauty practices here

Skin by Tru products contain no parabens, phenoxyethanol or any other artificial preservative. The shelf-life of an opened product is 12 months.

We do advise customers to try to keep their Skin by Tru products at or around room temperature whenever possible, as they do contain active ingredients, and since our products are all natural, a slight separation or change in color over time is normal and will not impact product efficacy.

Thank you for this question – and for caring about our environment. Skin by Tru has made the decision to use only all-glass containers in the hopes of maximizing our commitment to sustainability. When finished, simply rinse out the glass and recycle as you would any glass container.

We’re big believers in the simple, “less is more” approach. Our products are crafted with active ingredients to stimulate and balance skin so there is no need for excessive and unnecessary products and steps to achieve the most optimal results.

All orders placed on truskincare.com are shipped via USPS (United States Postal Service).

US Orders over $99: Free

US Orders under $98: $7.95

Canadian Orders: $9.50 (USD)

We want you to be completely satisfied with your order from truskincare.com. If you are not satisfied with your purchase we will happily accept returns. Please note the following conditions:

• Products must be lightly used and in their original packaging

• Returns must be received within 30 days of the purchase date

• A refund is credited back to the original form of payment

• Please allow 10-14 days to process a return

To return your online purchases please email our customer service team at truskincare.com with your order number. Ensure the product in the original packaging and include a copy of the packing slip or email receipt in the box.

Since we extend free UPS shipping to most U.S. customers, we are regretfully not able to offer return shipping at this time. Please contact Customer Service with any questions about returning a product purchased on truskinare.com.

Our website currently ships to Canadian customers using UPS (United Parcel Service). Please note that free shipping does not apply to any order shipping to Canada. An international shipping fee of $9.50 USD will be applied to all Canadian orders.

Unfortunately, we’re not able to ship to other countries or US protectorates at this time.

Unfortunately, we’re not able to ship to other countries or US protectorates at this time.

We’re so happy that you’re thinking of giving someone some Tru love!

You can purchase electronic Tru Skincare** gift cards here (this will link to the "gift cards" page) These are digital e-gift cards that will be sent to your email address. They are available in denominations from $50 to $250.

To send someone products, you can enter a different shipping address, enabling you to send Skin by Tru products to anyone in the United States or Canada. Tru’s packing slip does not include any pricing information.